Support Benchmarking
This is the only national benchmarking service for support providers. It is run by Sitra, in partnership with HouseMark and the National Housing Federation and has been developed through extensive consultation with service providers.
Benchmarking can help providers review their own service and develop their analysis of their place in the market for support services. Our benchmarking tool enables you to look at quality and user satisfaction as well as financial questions and performance.
Support Benchmarking 2009
The summary report on Year 5 is now available.
Year 5 Support Benchmarking Summary report (pdf)
Report with additional information for Northern Ireland providers (pdf)
Guidance on Completing the Data Collection Questionnaire 2009 (pdf)
Guidance on Completing the Data Collection Questionnaire - Northern Ireland Edition 2009 (pdf)
Support Benchmarking Questionnaire 2009 – up to 20 services
Support Benchmarking Questionnaire 2009 – up to 100 services
Frequently Asked Questions (pdf)
If you have any queries on this service, email sitrahelpline@sitra.org
Benchmarking 2008 reports
Our overview report on Year 4 of the Support Benchmarking Service is now available:
Review of Year 4 of the Support Benchmarking Service
Participants were sent their service specific Benchmarking reports in Dcember 2008. Guidance on interpreting the report results can be found here. If, after reading the guidance you still have any queries on your report, please email sitrahelpline@sitra.org
The guidance includes instructions on how to set up a benchmarking club. This enables any group of organisations who have given their written agreement to disclosure of their identity to exchange further information. The form to be used for this can be found here.
Other documents from 2008
SP Benchmarking Guidance on Completing the Data Collection Questionnaire
SP Benchmarking Questionnaire 2008 (1-20 services)
SP Benchmarking Questionnaire 2008 (21-100 services)
A review of Year 3 of the Support Benchmarking Project
Guidance for Northern Ireland Providers
